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contact: 608-240-1740 • [email protected]

Frontline Leader Skill Development / Training Within Industry (TWI)

Leverages the role of front-line leaders by providing the skills needed to succeed.

  • Standardizes Work
  • Reduces Training Time
  • Increases Productivity & Quality
  • Improves Morale
  • Ensures Worker Safety
  • Solves Problems

Training Within Industry, TWI, is a dynamic program of hands-on learning and practice, teaching essential skills for supervisors, team leaders, and anyone who directs the work of others. It is an essential element of Lean and Continuous Improvement programs around the world including the Toyota Production System. TWI provides a foundation for fostering organizational excellence and transforming business culture.

Training Within Industry (TWI) consists of four standardized programs addressing the essential skills needed by supervisors, team leaders, and trainers: Job Instruction (JI), Job Relations (JR), Job Methods (JM) and Job Safety (JS).

Learn By Doing—Assures Skills are Applied and Retained

The effectiveness and retention of training increases significantly when the material is applied soon after instruction. Each TWI program is delivered in five, 3 to 4 hour sessions. After the daily session, trainees return to the workplace to use the techniques learned and choose real-life examples to discuss and practice in class.

A Strong History of Success

Developed in the U.S. in the early 1940s to support the war effort by boosting industrial production, TWI achieved resounding success. After the war, the program was discontinued and U.S. companies, fueled by growing markets and minimal competition, spent their energies elsewhere. TWI was introduced in Japan during post-war rebuilding where it played a key role in quickly reestablishing the industrial base.

Job Instruction Training (JI)

Quickly training employees to do a job correctly, safely and conscientiously.

The demands of developing a flexible workforce and training employees require standardized best practices. JI teaches how to effectively breakdown a job and deliver instruction for individual tasks. Developing and delivering training in this structured fashion fosters the conditions for process stability. Class attendees are taught how to set the stage for instruction, effectively demonstrate the task, observe and coach the operator and taper off coaching with proper follow-up. Benefits experienced when practicing Job Instruction are reduced training time, less scrap and rework, fewer accidents, and increased job satisfaction.

Job Relations Training (JR)

Building positive employee relations, increasing cooperation , motivation, and effectively resolving conflict.

Job Relations teaches the foundations of positive employee relations. Developing and maintaining these good relationships prevents problems from arising and is paramount to earning loyalty and cooperation from others. When problems do arise, Job Relations teaches a proven method of getting the facts, weighing options, deciding, taking action, and checking results. Benefits experienced from practicing Job Relations include increased productivity, improved attendance, better morale, and higher employee retention rates.

Job Methods Training (JM)

Improving the way jobs are done for continual improvement.

The aim of the class is to produce greater quantities of quality products in less time by making the best use of the people, machines, and materials currently available. Participants are taught how to break down jobs into their constituent operations. Every detail is questioned in a systematic manner to generate ideas for improvement. New methods are developed by eliminating, combining, rearranging, and simplifying steps in the process. Job Methods yields significant benefits included reduced cost through productivity gains, increased throughput, and reduced work in process.

Job Safety Training (JS)

Creating a safe workplace.

JS provides a framework for supervisors to engage employees in identifying potential hazards and eliminating them in conjunction with their training and knowledge in OSHA and EPA regulations. This class teaches supervisors a method to analyze the chain of events leading to accidents and hazardous situations. Root causes are identified and remediated to “break the chain” JS stresses that the relationship of the supervisor and employees plays a pivotal role in a safe and environmentally responsible workplace.

Read How Sussex IM Utililized TWI to Help their Manufacturing Growth

Download a printable information sheet on Frontline Leader Skill Developement (AKA TWI).

Get to know Jim Sullivan, Director of Business Development

“The mission and the talent at the WMEP are at the core and helping Wisconsin manufacturers become the best in the world is something I know we can do.”







608.354.1346 [email protected]

Manufacturing Matters

Manufacturing Matters!

Upcoming Events

Upcoming Events

8:00 am Reducing the Risk of Covid-19 to... @ Online Webinar
Reducing the Risk of Covid-19 to... @ Online Webinar
May 27 @ 8:00 am – 9:00 am
Reducing the Risk of Covid-19 to Operations and Employee Safety - Free Webinar - May 27 @ Online Webinar
Reducing the Risk of Covid-19 to Operations and Employee Safety – May 27th Are you up to speed on the best practices to both protect employee health and safety around Covid19 and minimizing the potential impact of disruption to your[...]
8:00 am Update: COVID-19/Economic Crisis... @ Online Webinar
Update: COVID-19/Economic Crisis... @ Online Webinar
Jun 2 @ 8:00 am – 9:00 am
Update: COVID-19/Economic Crisis Wisconsin Manufacturer Pulse Survey Webinar This webinar shares the findings from the April, 2020 COVID-19/Economic Crisis Wisconsin Manufacturers Pulse Survey. The purpose of this survey is to assess how manufacturers are being impacted by the COVID-19/Economic Crisis,[...]
all-day ExporTech – Summer/Fall 2020 beg... @ Embassy Suites Brookfield
ExporTech – Summer/Fall 2020 beg... @ Embassy Suites Brookfield
Jul 21 all-day
Grab your share of profitable exporting!  Each ExporTech session consists of three intense events scheduled approximately one month apart. Coaching and assistance is provided between events. Tuesday,  July 21, 2020 Thursday, August 27, 2020 Tuesday, October 6, 2020 ExporTech™– Proven[...]