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Lean Leadership Development
Develop employee engagement throughout the enterprise
Changing the way your business operates means working with people. Experts estimate that 80 percent of becoming a customer-focused business or Lean enterprise is culture-related. The way employees work, their attitudes toward work and change, their relationships with each other and management — it all has an impact on how well (or poorly) change is adopted and sustained. WMEP offers specific solutions focused on the “people” issues involved in business transformation.
Lean Culture
A lean culture:
- Focuses on the customer. Employees should have a clear understanding of both internal and external customers. How the external customer is served ties directly to how internal customers are served.
- Is totally committed to continuous improvement: To reach this level of commitment, all employees need to be involved in the improvement process. This means keeping them engaged in the process and creating a receptive environment for risk-taking and sharing of opinions.
- Communicates a clear vision for the company to all employees. Senior management can demonstrate to employees how their daily tasks relate to the vision.
- Ensures everyone knows their roles by setting clear standards and expectations. The expected behaviors within the organization must be unambiguously communicated. The new culture is now customer-focused, and the commitment to continuous improvement is genuine and permanent.
Find out how Centerline Machine used Lean Culture to transform its operation.
View the Lean Culture Info Sheet
Read "Leadership Development - Findings from the People & Profitability Survey"