The Building Blocks of Organizational Change - 3 part series

We are all struggling to deliver quality services as efficiently and effectively as possible. This three-part course introduces participants to the fundamental concepts and methods necessary to implement a quality improvement project. Participants learn the philosophy of the quality movement and practical approaches to make things better. Quality 101 will be a hands-on, interactive set of workshops where you will learn a set of proven quality methods. This course is for beginners with little or no background in quality processes.

Tim Hallock has over 30 years of experience teaching and applying quality concepts in a clear, fun and straightforward fashion. So come and learn how to apply PDSA to create and test change to better meet your customers’ needs.

Session 1: Quality “Uncomplexified”
Wednesday, April 4th, 9am – 12pm
Why Change?
Road Map for Improvement - Who? How? When?
Facility Change in Your Organization: Tools
Putting It All Together: Case Studies & Scenarios
Deep Diving

Session 2: It's All About the Data
Wednesday, April 11th, 9am – 12pm
Understanding Variation
Common Tools to Display Data
Using Data to Analyze Your World

Session 3: Creative Change
Wednesday, April 18th, 9am – 12pm
Customers as the Top Priority
Taking Your Change Ideas on a Test Drive
Project Management Tools to Keep You on Track
70 Essential Change Concepts