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Eight Wastes of the Office

Lean can be applied to the office setting as well as the factory floor. Processes like quoting, order entry, and engineering can suffer from the 8 Wastes of the Office. Below are examples of each type of waste:

  1. Over Production: Paperwork printed before it is needed.
     
  2. Excessive Transportation (movement of information): Excessive circulation of paperwork.
     
  3. Excessive Motion (movement of people): Going to the printer or copier too often.
     
  4. Excessive Inventory: Too many office supplies. 
     
  5. Waiting: computer system is down too often or is too slow.
     
  6. Defects: Lots of data entry errors.
     
  7. Underutilized people: Minimal authority/responsibility for basic tasks.
     
  8. Extra Processing: Making extra copies.

If you see these wastes or other examples in your office, it’s time to make it a Lean Office.

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